Cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel a subscription purchase.

For non subscription orders you'd like to cancel, please email us as quickly as possible on hello@lxmi.com and we will assist further. Please note that same-day cancelations for shipments that have already been processed cannot be reversed. 

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries. If you want to cancel or change your subscription, you can do it at any time after a minimum of two (2) shipments per subscription product have been processed. Your order confirmation emails have links to your order so you can manage your subscription based on your preference. 

You can cancel your subscription by logging into your account dashboard on our website and clicking on the “Manage Subscriptions" button. Click on the link to cancel subscription for the product you would no longer like to receive and follow the prompts. Kindly make sure to cancel any upcoming shipment at least 24 hours before the order processing date, as same-day cancelations for shipments that have already been processed cannot be reversed. 

If you have any trouble canceling your subscription please email hello@lxmi.com for further assistance. Please note that a subscription can be canceled by the customer after a minimum of two shipments per subscription product. By signing up for a Subscription, you agree to these terms. We reserve the right to cancel or discontinue our subscription service at any time. In the event that we do have to cancel a subscription, you will be notified and you will receive no further charges to your account.

Please see our returns policy for more details on returns and refunds.