Refund policy

Refund Policy

Returns Our formulas celebrate the best that nature – and hard-working, fairly paid producers – have to offer. Returns of unopened products made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Only unopened products are eligible for returns. Returns for unopened products made within 90 days will be awarded LXMI store credit.
Please e-mail us at hello@lxmi.com for assistance with your return.

Kindly note that we are not responsible for refunds if packages are refused due to duties and taxes, if packages cannot clear customs because of restrictions, or if items are missing because they are confiscated by Customs.

Please make sure to include your order number with your return. We will issue the refund as soon as we receive the products. Please note that only items purchased on www.lxmi.com may be accepted for return or exchange. If you purchased your LXMI product at one of our authorized retailers, please contact them for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lxmi.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lxmi.com and we will assist you. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your unopened or damaged product, please email us at hello@lxmi.com for assistance.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot process a refund if it gets lost on the way to us. 

Right of withdrawal (EU customers)
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving a reason. You can exercise this right at any time before your order ships and for 14 days after delivery, using the "Withdraw from contract here" link in our footer or from your account's order page. You'll receive an email confirming your request.

You are responsible for the direct cost of returning the goods. We will refund the price of the returned items together with the standard delivery cost you originally paid, within 14 days of being informed of your withdrawal (for delivered goods, after we receive them back or you provide proof of return).

For hygiene reasons, sealed skincare and beauty products that have been opened or unsealed after delivery cannot be returned under the right of withdrawal.

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