Nilotica Secrets - Luxury Skincare Brand LXMI

CONTACT

Our Customer Care team would be pleased to assist you, or read through our FAQ below – you may find your answer there. Or, you can chat with us live by clicking on our seal in the lower right hand corner.

CONTACT FORM

POPULAR FAQ'S

Not yet. Unlike more traditional brands, we didn't want to launch a collection of formulas all at once; instead, we opted to focus on two signature formulas into which we invested time, testing, and support. The direction of the beauty industry is changing. It used to be that consumers would shop at department store counters, and purchase the complete regimen the sales representative recommended. Today, item-driven accounts such as Sephora and QVC, as well as internet-based sites, blogs, and reviews, have changed the game, and now we research on our own and customize our own routines across brands, sometimes even incorporating mass and prestige products into the same daily regimen.

That being said, if you are interested in a LXMI ritual, we are beyond flattered that you are compelled by our current offerings and our mission. We are diligently working on new formulas, and we will update you soon about future launches to help round out your passion for LXMI.

You are right that both LXMI products are moisturizing, so the choice isn't as obvious as a cleanser versus an eye cream. The ingredient that inspired our brand, Nilotica, is one of the most effective, natural moisturizers on the planet (see our clinical results), hence our debut formulas that offer this benefit (plus, we believe – along with many dermatologists – that moisture is the key to younger-looking skin, so it's a good place to start.)

To decide which formula suits your skin, first assess the condition of your skin, and your skincare needs. If you are über dry and looking for a restorative treatment to soothe, smooth, and illuminate your thirsty skin, Pure Nilotica Melt is right for you. It is almost the texture of a luxurious petroleum jelly, but it's a single, rare, organic ingredient, cold-pressed by Ugandan women who need to work. We recommend using it where needed (dry cheeks, around the eye orbitals, and on the lips are our favorite places), or all over the face before bed as a leave-on nighttime mask. You won't believe how juicy and plump your complexion seems upon waking in the morning.

If your needs are broader than just hydration, try our Crème du Nil as a daily moisture veil. Yes, it contains a very high percentage of Nilotica, but it also contains Hibiscus Flower Acids to exfoliate and minimize your pores, and Ugandan vanilla pods to provide potent protection against environmental aggressors. Whereas Melt feels substantial, like a buttery treatment, Crème feels pillowy and lightweight, making it perfectly blendable under makeup. Crème is also oil-free (although Melt is naturally non-pore-clogging as well), and it smells heavenly, thanks to a natural Aloe aroma. If you are looking for a product to delight your senses, Crème is the one for you.

Absolutely. If you are over 35, live in a dry or harsh climate, or if your skin is simply in need of major hydration (as well as gentle pore exfoliation and antioxidant protection), we think you will delight in the combined effects of our two hero moisturizers. Our favorite facial combination is the following:

AM:

  • LXMI Crème massaged into clean, dry skin, before makeup

  • LXMI Pure Nilotica Melt patted gently around the eyes and on lips, before makeup (allow to absorb for 1-2 minutes)

PM:

  • Either the same as AM, with the addition of cheek application of Melt, or Crème first, and then Melt all over as an overnight mask (silk pillowcases not recommended, but a small price to pay for the glow you will radiate when you awake)

Yes! LXMI Crème du Nil is formulated to blend beautifully with your favorite makeup products, including powder foundations. Use Crème as the last step in your daily skincare regimen for a dewy, youthful canvas for your makeup. LXMI Pure Nilotica Melt is more of a buttery texture, so use under makeup only if your skin is thirsty and will absorb the product within minutes, or if you are looking to achieve more of a glowy (v. matte) effect.

A trick of the trade for Melt: try mixing our formula with some of your drier makeup pigments, such as matte lip colors, lip pigments, and even eye shadows. Melt will make these products creamy and easy to apply, while preserving the shades you love.

We aren’t the only luxury skincare brand out there, nor are we the only natural brand. But we ARE the only luxury natural skincare brand impact sourcing pure, rare and deep ingredients from low income communities all over the world to make a meaningful difference in our producers’ lives. In a nutshell (a Nilotica shea one, naturally), your purchase of LXMI products helps end global poverty. LXMI products will work wonders for your skin, thanks to the superior qualities of our signature actives from unique terroir, and give work to women who desperately need employment opportunities to support themselves and their families.

We advise to use a shipping address where you can sign for delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email us at hello@LXMI.com.

Your credit card will be authorized upon placement of your order. Payment will be collected when your order ships.

Our primary ingredient, Nilotica Reserve™, and our signature product, Pure Nilotica Melt, are both 100% USDA-certified organic.

None of our products (nor our ingredients) are tested on animals. We thoroughly test our products on ourselves before putting them through rigorous clinical testing as well. 

Please visit lxmi.com/harvest for more information on the source of our ingredients.

LXMI accepts all major credit cards as well as PayPal.

SHIPPING

LXMI.com currently ships to the 50 states, Puerto Rico and Canada.

If you are located outside of the US you can still get your LXMI fix through https://www.cultbeauty.co.uk/lxmi as they carry most of our products and ship internationally. Check out our store locator to find a LXMI retailer near you.

USPS Standard delivery (5-9 business days) is $6, or enjoy free delivery when you spend $40 or more using any payment method on LXMI.com.

We currently only offer USPS standard delivery which takes 5-9 business days.

Please allow 2 business days for us to receive and process your order if items are in stock. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.

Sorry about that! It’s possible that it will take 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@lxmi.com. We are more than happy to look into it for you.

We advise you to use a shipping address where you can sign for delivery to ensure you get your order. If your package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, the garage and with the people who live with you. Also, make sure you ask your neighbors if they didn't perhaps pick up the package for you. If the package is still not found, please e-mail us at hello@lxmi.com.

If your package was damaged during shipment, save the box and merchandise and notify us immediately at hello@lxmi.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lxmi.com and send your item to: 40 Saw Mill Pond Road Edison, NJ 08817 .

Our formulas celebrate the best that nature – and hard-working, fairly paid producers – have to offer. We understand that everyone's skin is different, and if you're not satisfied with your purchase, simply email us at hello@lxmi.com within 30 days of your order and we'll make it right. Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please e-mail us at hello@lxmi.com to notify us of the return. The return address is: 40 Saw Mill Pond Road Edison, NJ 08817. We will issue the refund as soon as we receive the products. Please Note: only items purchased on www.lxmi.com may be accepted for return or exchange. If you purchased your LXMI product at one of our authorized retailers, please contact them for assistance.

Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that we are not responsible for refunds if packages are refused due to high duties and taxes, if packages can not clear customs because of restrictions, or if items are missing because they are confiscated by Customs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please email hello@lxmi.com to notify us of your return. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Yes. As a natural brand, we aren't formulating with chemical emulsifiers and preservative systems, therefore our products may occasionally melt if left in the backs of hot delivery trucks, in the sun on porches, or in non-temperature-controlled environments in general. (Think of brand-name peanut butter v. a natural almond butter – the latter is clearly preferable from an ingredient standpoint, but its consistency isn't as, well, consistent.
Additionally, our signature Nilotica has a low melting point (hence the name), so it can be susceptible to temperature changes. But don't worry! Even if one of our products seems to "melt" or liquify, it will return to its natural texture once in cool room temperatures for 12-24 hours. The efficacy will not be affected, and you can help it along by stirring with our custom wand and/or keeping it in the refrigerator for a few hours.

REPLENISHMENT SERVICE

Don’t you hate when you run out of products but haven’t remembered to order more? By signing up for our replenishment service at checkout you no longer need to worry about not having your favorite products! Plus, receive 20% off each product every order cycle. Sign up to receive your items every 30, 45, 60 or 90 days.

You can check on your Replenishment Service by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left.

You can cancel your replenishment service at any time by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left. Click the link that says “cancel” for the product you would no longer like to receive through our Replenishment Service.

If you have any trouble cancelling your Replenishment service just email hello@lxmi.com