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Popular FAQs
Does LXMI offer a complete regimen?
Not yet. Unlike more traditional brands, we didn't want to launch a collection of formulas all at once; instead, we opted to focus on a few signature formulas into which we invested time, testing, and support.
If you are interested in a LXMI ritual, we are diligently working on new formulas and will update you soon about future launches.
How do I choose between Pure Nilotica Melt vs Crème du Nil?
If you are über dry and looking for a restorative treatment, Pure Nilotica Melt is right for you — a single, rare, organic ingredient, cold-pressed by Ugandan women. Use it where needed, or all over the face before bed as a leave-on mask.
If your needs are broader than just hydration, try Crème du Nil as a daily moisture veil. It also contains Hibiscus Flower Acids to exfoliate and minimize pores, and Ugandan vanilla pods for environmental protection.
Should I use Pure Nilotica Melt and Crème du Nil together?
Absolutely. Our favorite combination: Crème massaged into clean skin before makeup, and Melt patted around the eyes and lips (AM); either repeat, or use Melt all over as an overnight mask (PM).
Can I use LXMI products with my makeup?
Yes! Crème du Nil blends beautifully under makeup as the last skincare step. Melt is buttery, so use it under makeup only if your skin absorbs it quickly, or for a glowy effect. Tip: mix Melt with dry pigments like matte lip colors to make them creamy.
How is LXMI different?
We're the only luxury natural skincare brand impact sourcing pure, rare ingredients from low-income communities worldwide. Your purchase helps end global poverty while our signature actives work wonders for your skin.
When will my payment be collected?
Your card is authorized at order placement. Payment is collected when your order ships.
Are your products certified to USDA organic standards?
Our primary ingredient, Nilotica Reserve™, and Pure Nilotica Melt are both 100% USDA-certified organic. All products are cruelty-free.
Are your products tested on animals?
No — none of our products or ingredients are tested on animals.
Where is each ingredient from?
Please visit lxmi.com/harvest for more information on the source of our ingredients.
What forms of payment do you accept?
All major credit cards, PayPal, Amazon Pay, Apple Pay, and Venmo (mobile).
What are the terms and conditions for promotions?
Promotions apply to merchandise cost only, prior to tax and shipping, and cannot be combined with other offers. One redemption per customer, while supplies last, valid only on lxmi.com. Contact hello@lxmi.com with questions.
Shipping Information
Where does LXMI ship?
We ship to all 50 states, Puerto Rico, Canada, and internationally. Duties and taxes are included in shipping fees for Canada, Europe, Singapore, and Hong Kong. Check our store locator to find a retailer near you.
How much is shipping?
USPS Standard delivery (5–9 business days) is $4.95, or free U.S. standard delivery on orders $65+.
When will my order ship?
Please allow 2–4 business days for us to process your order. You'll get a shipment notification email with tracking once it ships.
What should I do if my order says "Delivered" but I didn't get it?
Check with neighbors or your delivery carrier first. If still missing, email us at hello@lxmi.com.
What should I do if my order is damaged?
Take a photo of the box and contents, save everything, and notify us immediately at hello@lxmi.com.
Returns & Exchanges
What is your return/exchange policy?
Unopened returns within 30 days of shipment are refunded to the original payment method; within 90 days, store credit is issued. We're unable to provide prepaid labels or refund shipping. Returns are accepted only for items purchased directly on lxmi.com.
My product arrived (or has become) quite liquid-like — is this normal?
Yes — as a natural brand, our formulas can melt in heat since we don't use chemical emulsifiers. It will return to its normal texture after 12–24 hours at cool room temperature.
Subscription Service
How does it work?
Sign up at checkout for free U.S. shipping and 10% off every order cycle. Choose your delivery frequency and manage everything anytime via "Manage Subscriptions" in your account.
How can I cancel my subscription?
Log in to your account, click "Manage Subscriptions," and follow the cancel prompts. A subscription can be canceled after a minimum of two shipments. Email hello@lxmi.com for help.