CONTACT FORM

Our Customer Care team would be pleased to assist you, or read through our FAQ – you may find your answer there. You can also reach us directly at hello@lxmi.com.

CONTACT FORM

POPULAR FAQ'S

Not yet. Unlike more traditional brands, we didn't want to launch a collection of formulas all at once; instead, we opted to focus on few signature formulas into which we invested time, testing, and support. The direction of the beauty industry is changing. It used to be that consumers would shop at department store counters, and purchase the complete regimen the sales representative recommended. Today, item-driven accounts such as Sephora and QVC, as well as internet-based sites, blogs, and reviews, have changed the game, and now we research on our own and customize our own routines across brands, sometimes even incorporating mass and prestige products into the same daily regimen.

That being said, if you are interested in a LXMI ritual, we are beyond flattered that you are compelled by our current offerings and our mission. We are diligently working on new formulas, and we will update you soon about future launches to help round out your passion for LXMI.

You are right that both LXMI products are moisturizing, so the choice isn't as obvious as a cleanser versus an eye cream. The ingredient that inspired our brand, Nilotica, is one of the most effective, natural moisturizers on the planet (see our clinical results), hence our debut formulas that offer this benefit (plus, we believe – along with many dermatologists – that moisture is the key to younger-looking skin, so it's a good place to start.)

To decide which formula suits your skin, first assess the condition of your skin, and your skincare needs. If you are über dry and looking for a restorative treatment to soothe, smooth, and illuminate your thirsty skin, Pure Nilotica Melt is right for you. It is almost the texture of luxurious petroleum jelly, but it's a single, rare, organic ingredient, cold-pressed by Ugandan women who need to work. We recommend using it where needed (dry cheeks, around the eye orbitals, and on the lips are our favorite places), or all over the face before bed as a leave-on nighttime mask. You won't believe how juicy and plump your complexion seems upon waking in the morning.

If your needs are broader than just hydration, try our Crème du Nil as a daily moisture veil. Yes, it contains a very high percentage of Nilotica, but it also contains Hibiscus Flower Acids to exfoliate and minimize your pores, and Ugandan vanilla pods to provide potent protection against environmental aggressors. Whereas Melt feels substantial, like a buttery treatment, Crème feels pillowy and lightweight, making it perfectly blendable under makeup. Crème is also oil-free (although Melt is naturally non-pore-clogging as well), and it smells heavenly, thanks to a natural Aloe aroma. If you are looking for a product to delight your senses, Crème is the one for you.

Absolutely. If you are over 35, live in a dry or harsh climate, or if your skin is simply in need of major hydration (as well as gentle pore exfoliation and antioxidant protection), we think you will delight in the combined effects of our two hero moisturizers. Our favorite facial combination is the following:

AM:

  • LXMI Crème massaged into clean, dry skin, before makeup
  • LXMI Pure Nilotica Melt patted gently around the eyes and on lips, before makeup (allow to absorb for 1-2 minutes)

PM:

  • Either the same as AM, with the addition of cheek application of Melt, or Crème first, and then Melt all over as an overnight mask (silk pillowcases not recommended, but a small price to pay for the glow you will radiate when you awake)

Yes! LXMI Crème du Nil is formulated to blend beautifully with your favorite makeup products, including powder foundations. Use Crème as the last step in your daily skincare regimen for a dewy, youthful canvas for your makeup. LXMI Pure Nilotica Melt is more of a buttery texture, so use under makeup only if your skin is thirsty and will absorb the product within minutes, or if you are looking to achieve more of a glowy (v. matte) effect.

A trick of the trade for Melt: try mixing our formula with some of your drier makeup pigments, such as matte lip colors, lip pigments, and even eye shadows. Melt will make these products creamy and easy to apply, while preserving the shades you love.

We aren’t the only luxury skincare brand out there, nor are we the only natural brand. But we ARE the only luxury natural skincare brand impact sourcing pure, rare and deep ingredients from low-income communities all over the world to make a meaningful difference in our producers’ lives. In a nutshell (a Nilotica shea one, naturally), your purchase of LXMI products helps end global poverty. LXMI products will work wonders for your skin, thanks to the superior qualities of our signature actives from unique terroir, and give work to women who desperately need employment opportunities to support themselves and their families.

We advise using a shipping address where you can sign for the delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email us at hello@LXMI.com.

Your credit card will be authorized upon placement of your order. Payment will be collected when your order ships.

Our primary ingredient, Nilotica Reserve™, and our signature product, Pure Nilotica Melt, are both 100% USDA-certified organic, as well as many of our other raw ingredients. All of our products are also cruelty-free.

None of our products (nor our ingredients) are tested on animals. We thoroughly test our products on ourselves before putting them through rigorous clinical testing as well.

Please visit lxmi.com/harvest for more information on the source of our ingredients.

LXMI accepts all major credit cards, Paypal, and Amazon Pay. Also, we accept Apple Pay and Venmo via mobile devices.

Any promotion applies to merchandise cost only, prior to sales tax and shipping. Promotions are not redeemable for cash, nor can they be applied retroactively toward previously purchased merchandise or subscriptions. Only one offer or discount per order, and cannot be combined with other discounts, offers, or subscriptions Can be redeemed one time per customer. While supplies last. Only valid on www.lxmi.com. Please don't hesitate to contact us at hello@lxmi.com for any questions or concerns.

SHIPPING INFORMATION

LXMI.com currently ships to the 50 states, Puerto Rico and Canada, as well as internationally. Please note, as customs charges varies from country to country, that the customer is responsible if import charge is needed for your country. Check out our store locator to find a LXMI retailer near you.

LXMI ships internationally through UPS (or USPS, where available). We ship from our U.S. location globally and shipping pricing is calculated dynamically based off of international shipping rates. Shipping costs do not include duties and taxes of the destination country.

Please note, as customs charges and requirements vary from country to country, that the customer is responsible for customs and import charges. As customs charges varies depending on factors such as location and import regulations varying from country to country, LXMI is unable to provide an estimate for customs charges. LXMI is not responsible for your destination country’s duties, tariffs, and/or requirements, or delays due to international customs issues.

We recommend reviewing your country's local import policies and/or contact your local import authorities prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, fees, or requirements.

Check out our store locator to find a LXMI retailer near you.

USPS Standard delivery (5-9 business days) is $6, or enjoy free delivery when you spend $50 or more using any payment method on LXMI.com.

We currently offer USPS standard delivery domestically which normally takes 4-9 business days depending on location.

Please allow 2 - 4 business days for us to receive and process your order if items are in stock. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Orders are typically processed within 2 - 4 business days. You will receive an email containing tracking information once your order ships.

Sorry about that! It’s possible that it will take 2 - 4 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@lxmi.com. We are more than happy to look into it for you.

We advise you to use a shipping address where you can sign for the delivery to ensure you get your order. If your package is missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, the garage and with the people who live with you. Also, make sure you ask your neighbors if they didn't perhaps pick up the package for you. If the package is still not found, please e-mail us at hello@lxmi.com.

If your package was damaged during shipment, please take a picture of the box and its content, save the box and merchandise and notify us immediately at hello@lxmi.com.

RETURNS & EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lxmi.com and we'll assist you.

Please make sure to include your order number on the outside of the box.

Our formulas celebrate the best that nature – and hard-working, fairly paid producers – have to offer. Returns of unopened products made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Only unopened products are eligible for returns. Returns for unopened products made within 90 days will be awarded LXMI store credit.
Please e-mail us at hello@lxmi.com for assistance with your return.

Kindly note that we are not responsible for refunds if packages are refused due to duties and taxes, if packages cannot clear customs because of restrictions, or if items are missing because they are confiscated by Customs.

Please make sure to include your order number with your return. We will issue the refund as soon as we receive the products. Please note that only items purchased on www.lxmi.com may be accepted for return or exchange. If you purchased your LXMI product at one of our authorized retailers, please contact them for assistance.

Returns of unopened products made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that we are not responsible for refunds if packages are refused due to duties and taxes, if packages can not clear customs because of restrictions, or if items are missing because they are confiscated by Customs.

The customer is responsible for paying for the shipping costs for the returned, unopened item. Shipping costs are non-refundable.

Please email hello@lxmi.com to notify us of your return. Once your return is received and inspected, we will issue your refund to the original form of payment used. Depending on your bank's processing, the refund might take around 5-10 business days to be credited to your account.

Yes. As a natural brand, we aren't formulating with chemical emulsifiers and preservative systems, therefore our products may occasionally melt if left in the backs of hot delivery trucks, in the sun on porches, or in non-temperature-controlled environments in general. (Think of brand-name peanut butter v. a natural almond butter – the latter is clearly preferable from an ingredient standpoint, but its consistency isn't as, well, consistent.

Additionally, our signature Nilotica has a low melting point (hence the name), so it can be susceptible to temperature changes. But don't worry! Even if one of our products seems to "melt" or liquify, it will return to its natural texture once in cool room temperatures for 12-24 hours. The efficacy will not be affected, and you can help it along by stirring with our custom wand and/or keeping it in the refrigerator for a few hours.

SUBSCRIPTION SERVICE

Don’t you hate when you run out of products but haven’t remembered to order more? By signing up for our subscription service at checkout you no longer need to worry about not having your favorite products! Plus, receive free shipping within the U.S. and 10% off each subscription product every order cycle.

You decide your delivery frequency. Pick between the suggested shipping frequencies (every month, 2 months, or 3 months) at signup, but feel free to adjust this at any time. Just log in to your account and click on "Manage Subscriptions" to access the subscription portal where you can adjust one or all shipments. You can modify shipping date and/or standard frequency, skip shipments, remove or add products, and adjust according to your needs. Feel free to email us at hello@lxmi.com for assistance.

Please note: Discount codes cannot be applied to auto-replenishment orders.
A subscription can be canceled by the customer after a minimum of two shipments. The subscription continues until it's been canceled, which can be done by logging in to your account or emailing us at hello@lxmi.com. We reserve the right to cancel or discontinue our subscription service at any time. In the event that we do have to cancel a subscription, you will be notified and you will receive no further charges to your account.

You can check on your subscriptions by logging into your account dashboard on our website. Click on the “Manage Subscriptions” button.

You can cancel your subscription by logging into your account dashboard on our website and clicking on the “Manage Subscriptions" button. Click on the link to cancel subscription for the product you would no longer like to receive and follow the prompts. Kindly make sure to cancel any upcoming shipment at least 24 hours before the order processing date, as same-day cancelations for shipments that have already been processed cannot be reversed.

If you have any trouble canceling your subscription just email hello@lxmi.com for further assistance. Please note that a subscription can be canceled by the customer after a minimum of two shipments. We reserve the right to cancel or discontinue our subscription service at any time. In the event that we do have to cancel a subscription, you will be notified and you will receive no further charges to your account.